Enhance your customer support with calls: Ring.io integrates with Zendesk.

August 10, 2021
min read time
Iryna Koshelieva
Iryna Koshelieva
Senior Growth Marketer, Ring.io
Enhance your customer support with calls: Ring.io integrates with Zendesk.

The integration many of our customers were waiting for Ring.io Dialer for Zendesk is up and running!

The seamless helper for support and customer service teams that operate on Zendesk is ready for you take it for a spin.

Discover all its strengths and hidden powers , sign up for a free trial or let’s talk about your needs.

Zendesk Support is considered to be #1 help desk software and is trusted by over 160,000 businesses. If you’re reading this chances are you have also trusted your customer support to Zendesk. You care about stable, consistent and bulletproof software to deliver the best experience on all touch-points with your business.

We built Ring.io for Zendesk for people just like you. Simple, yet powerful, the Ring.io Dialer for Zendesk masterfully extends Zendesk’s capabilities to the full-fledged call-center.

If you used Zendesk for some time, you probably know all the limitations already. So here are some of the many things that Ring.io for Zendesk does better:

  • Worry-free pricing with Unlimited Calling – you don’t pay for minutes, there are no minimum user requirements, and you can cancel at any time.
  • Make sure you don’t miss any valuable customer information with Full Call Recording – it’s automatically added to the ticket right after the conversation.
  • Rout the right customer to the right support agent 100% of the time with Dynamic IVR
  • Advanced Reporting & Analytics – use one of our out-of-the-box dashboards or fully customize your own, all the data you need is available at your fingertips.
  • Coach & Train your agents with Live Monitor

But the most important thing you can get from our Zendesk integration – you know who is calling and what they’re calling about.

No more second-guessing or digging into the deep layers of Zendesk records to find out how to help your customer in the shortest time possible!

Ring.io takes the hassle out of manual data entry to allow agents to have helpful, refreshing and needle-moving conversations with customers, allowing them to sit back and focus on being the support superstars you know they can be.

With powerful customization options, you can build the ticket and conversation workflow of your dreams, and elevate your support process with automations that keep the focus on proving a great customer experience quickly.

Ring.io for Zendesk is based on our CRM integration framework. This means that almost every aspect of how Ring.io interacts with Zendesk can be customized to meet the needs of your team, and to fit the particular support process and touch points with your customers you have in mind.

Ring.io for Zendesk is the result of collaboration with our users, we listen to all the feedback, ideas and suggestions. So don’t hesitate to leave yours!

Iryna & the Ring.io team.


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Call Logging

Comprehensive Call Tracking Made Easy

Ring.io's Call Logging feature allows you to map call data to any field in your CRM, including custom objects. It enables you to update CRM fields with call dispositions while on the call, ensuring real-time data accuracy. Plus, with RingInsights, you gain instant insights into your call data, helping you better understand your team's performance. This integration not only saves time but also provides a more accurate and detailed record of your team’s interactions. Whether it's tracking average call length, call outcomes, or call time, you get a complete and nuanced view of your team's calling activities.

Call Logging


Experience effortless call integration within the Zendesk Support system, enhancing your customer service quality

Maximize your use of Zendesk, with a phone, SMS and email system that auto-logs everything your reps do in Zendesk tickets. Identify your customers faster with automatic Zendesk lookups when a phone call comes in.


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