Our story
While working in the call center industry, our founders, Sam Aparicio and Ashish Soni, recognized an opportunity. They previously led the product and technology teams at Angel.com (which was acquired by Genesys), a pioneer in SaaS-based IVR and cloud call center technology. At Angel.com, they developed complex telephony systems used by organizations such as Adidas and the Red Cross.
In the process they learned how valuable this kind of tech was for Fortune 500 companies. These large companies had the ability to keep track of every detail of every customer that called. They knew their customers’ demographics, notes from every employee who interacted with that customer, and the problems these customers had. Even the outbound salespeople were armed with this critical information that they could use to close deals.
Sam and Ashish made it their mission to deliver this productivity enhancing technology to businesses of all sizes so they could grow by making sales and customer interactions more personalized and effective. Since launching in 2010, Ring.io has helped thousands of businesses grow by enabling better customer experiences.
