Escalating phone endpoints (new feature)

Tonight we upgraded the Ringio system (v 2.1.1) with a new feature: escalating endpoints.

Each one of your users can now decide whether, when being tried, Ringio will call all their devices (IP phones, softphones, cell phones, landlines, etc) at the same time –what we call call blast– or only call a second device when they don’t answer the first one (or in the case of VOIP devices, there is connectivity issues).

Ways you can use escalating endpoints:

• So you get the call where you want it without going nuts over multiple phones ringing at the same time. E.g.: Only ring your cell phone if you don’t answer your office phone.
• Get an extra degree of redundancy for your VOIP: Give your VOIP phones a second line with a different provider and if the phone is not registered with the first provider, try the second line.

Things you need to know:

• Users can change this behavior on the Ringio Desktop software under “Receive Calls At:”
• By default Ringio will call blast the endpoints of a user
• You can mix and match users with call blast or escalating endpoints
• The time to try an endpoint before moving on to the next endpoint is set by the account administrator on the Ringio web portal, under “Other Settings”
• Escalating endpoints works nicely with Department Routing Methods (Round Robin, Call Blast and Escalating).

Hope you like it! As always, if you have any questions please don’t hesitate to reach out to our Support Team.