New feature on the block! – Happy to announce warm transfer, that will make your customer experience smoother and your team member work easier.
Want to transfer relevant knowledge without the caller hearing it? That is the task for our superhero – warm transfer!
Perfect solution for:
Make all customer calls awesome using modern telecommunications to their fullest – don’t make your customers repeat information they’ve just given to the first person on a line.
Well, it might be just that we as humans are warm-blooded and like the sun. But there’s more to it under covers:
But remember, not all call transfers are created equal. Warm transfer is not always necessarily better than a cold transfer. For instance, when the agent answers and realizes that the caller reached the wrong department, she should just transfer a call to appropriate line.
Making a warm transfer is as simple as clicking the transfer button.
For a more in-depth warm transfer manual visit our help center.
You can transfer a call to an internal (to your team members or to another department) or an external number (to any number outside your business).
Click – pick – transfer the call – enjoy!
Yes, call transfer can be that easy.
We don’t know either.
But we have something else for you!
Pro tip:
For the best customer experience make sure your transfer process is accompanied by some pleasant hold music. Here’re some useful guidelines on picking one for your business. Don’t forget to be creative and always think first about your customer.
See what separates you from the world-class sales leaders and get the short-cut to becoming one.
The Warm Transfer method is pivotal in maintaining the continuity of customer conversations. When an agent transfers a call, they first brief the receiving team member about the ongoing conversation. This briefing includes the context of the conversation, any potential difficulties, and tips for handling the customer. This approach ensures that the transfer is smooth, and the new agent is well-prepared to continue the interaction without missing a beat. It's a strategy that not only enhances customer satisfaction but also empowers agents to handle calls more effectively.
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Channels are not created equally. You might discover that one is working better for your prospects or customers than other. We hand-picked channels and their combinations to deliver the percentage of engagement you can close your quota with.
