Subscription, Cancellation & Renewal Policy

When you subscribe to Ring.io, you agree to the subscription terms in your signed agreement. Whatever is in your signed agreement supersedes this policy. This policy is here to summarize what our agreements generally state.

Subscriptions have a 12-month contractual term, whether you are billed monthly or annually. Your term begins on the date your agreement is signed. It renews automatically for another term unless you send a written notice of non-renewal at least 60 days before your current term ends.

Subscription terms and payments

Your billing frequency doesn't change your commitment. Whether you pay monthly or annually, you are responsible for the full subscription term in your signed agreement.

Can I cancel my subscription?

You can ask to cancel at any time. However, cancelling doesn't end your agreement early. Your agreement stays in effect until the current 12-month term ends.

You remain responsible for all subscription fees and any other charges incurred during that term.

To stop your subscription from renewing for another term, notify our Support team in writing at least 60 days before your current term ends.

Are refunds available?

Subscription fees are charged according to your signed agreement. Because subscriptions carry a contractual commitment, payments are generally non-refundable. Cancelling doesn't entitle you to a refund of fees already paid. You remain responsible for any outstanding balance, including usage charges billed in arrears and other charges incurred during your term.

How do I request cancellation or non-renewal?

Contact our Support team at support@ring.io. We'll confirm your current term end date, the notice deadline, and any outstanding charges.